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Frequently Asked Questions |
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What should I do to switch?
You do not have to do anything, only sent us your agreement.
And everything will be taken care of by our representatives.
Who can I contact for my questions?
Our helpdesk is available each day on 070 77 88 88.
You can also mail to info@esprit-telecom.be, a representative will contact you as soon as possible.
Do I need to have a special phone or installation?
Not at all: your current phone is perfect.
You do not have to change your current telephone system.
Am I still in the telephone guide and will people who phone to the information service be able to call my number?
Yes, do not worry: the use of our services will not change your situation.
You are still in the telephone guide.
Will my phone number change?
Not at all: you keep your current number.
The people who call you, will use the same number.
How much does the activation costs?
The activation is completely free and without any obligation on your part.
How much does a call cost?
The cost of a call consists of a connection rate and a price per minute.
The billing is per second from the first second that you are calling.
How much costs a monthly subscription?
There is no additional subscription: at Esprit Telecom, you pay only for calls.
How much does it cost to call to a mobile phone?
The cost of a call consists of a connection rate and a price per minute, depending on the mobile operator you are calling to.
The billing is per second from the first second that you are calling.
How do you bill?
You will receive an invoice from Esprit Telecom for all your calls.
Has anyone else access to the details of my calls?
Certainly not: we do not give any billing information by telephone, unless the total outstanding amount, and in any case only after the identity has been checked by our correspondent.
The details you can find any time on our site, each client receives a personal password.
If I change from Belgacom to Esprit-Telecom, do I need to pay extra penalty?
No, the lines remain from Belgacom.
Esprit-Telecom only takes your calls.
I want to keep my phone number. Is this possible if I move?
If you move within the same telephone zone (eg zone 02 to zone 02) and if you already have a Belgacom telephone line, you can preserve your old phone number for free.
If you want to change your number, you can activate a free service Message.
For your correspondents who call to your old number, your new number will be announced for free during a period of 3 months.
I moved and the address on my billing statement is not correct ...
To correct the address on your invoice, you should contact our customer service by phone 070/77 88 88
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